Her granddaughter, Malika Adem, was on her way to Dulles to pick up her 80-year-old grandmother.
"We got a phone call at 4:30 from the airport saying, 'Your grandmother was in baggage claim. Where are you guys?'" said Adem.
It was too early for her flight on Delta to have landed. That's when the airline employee on the phone told her Grandma was in Charlotte, North Carolina.
"She was crying," Adem said.
Yesuf is from Ethiopia and doesn't speak English. Her family wanted to make sure she was being looked after. Adem said her cousin took Grandma to the airport.
She says an airline employee escorted her through the airport in a wheelchair and was the one holding onto her plane ticket.
Adem says Delta gave Grandma someone else's ticket.
"The names aren't even close," she said, showing 9NEWS NOW's Lindsey Mastis the ticket.
Adem says the escort wheeled Yesuf right through TSA security, even though the name did not match hers on her passport.
She was taken to the gate. Although her luggage landed at Dulles, Grandma ended up in Charlotte.
"This is completely unacceptable. And it's not only Delta -- it's TSA," said Adem.
9NEWS NOW spent more than 30 minutes on hold with Delta Airlines and paged their spokesperson. No one from Delta called us back.
TSA released the following statement:
"Every day TSA screens nearly 2 million passengers and utilizes
many layers of security to keep our nation's transportation systems
We are currently looking into the circumstances regarding this passenger's screening."
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