Ethiopian Airlines, the fastest growing airline in Africa, was
recognized by Planet Africa Network with the Transformation Award 2012
at a ceremony held in Toronto on 17 July 2012, in the presence of H.E.
Mr. Bal Gosal, Minister of State for Sports of Canada, Mr. Howard Eng,
CEO of the Greater Toronto Area Airport, Mr. Tewolde Gebremariam, CEO of
Ethiopian, and other invited guests. The award was given to Ethiopian
for transforming lives in the African Diaspora by providing efficient
Planet Africa Network was established to
reflect the best of people of African heritage in the whole world and
links the Diaspora to the continent where they live.
CEO Tewolde Gebremariam said on the ocassion "Ethiopian is, first and
foremost, a customer focused and market driven airline. In a context of
hyper competitive global airline industry, the only way for Ethiopian to
sustain its success is through its differentiated service delivery and
by meeting its customers' expectations. We are, therefore, honored to
get this award and will not relent in our continuous efforts to offer
our customers the best possible travel experience."
been heavily investing in enhancing the skills of its human resource,
in modernizing its fleet and in upgrading its facilities, all with a
view to improve its customer service. The multiple recognition of the
airline is the outcome of this continuous effort, as reflected in its
customer satisfaction rating exceeding 85% and above industry average
In the coming 2012-13 year, the airline will
be introducing 14 additional brand new modern aircraft for the comfort
of its passengers, including 5 B787-800 Dreamliners, 3 B737-800 with Sky
Interior and 5 Q-400 aircraft with new configuration of full-fledged
business class cabin and increased baggage space. Today the airline
operates the youngest fleet in Africa.
Ethiopian is also upgrading Cloud 9/ business class seats in its B767 airplanes for the comfort of its passengers.
the airline is working to upgrade the services and facilities at Addis
Ababa Bole International Airport, its main hub, including with the
construction of new Cloud 9/ business class lounge, which will be open
to passengers in the coming weeks. Addis Ababa airport has already
become one of the best in Africa, both in infrastructure and customer
services. It is now among very few selected airports in the world that
is able to connect passengers between international flights in less than
The recognition by Planet Africa Network is yet
another confirmation of Ethiopian commitment to service excellence and a
vote of confidence by its esteemed customers.
In 2012, Ethiopian
has also received Gold for its customer service by the African Aviation
News Portal for having collected the highest number of votes, ahead of
other airlines, in a survey involving 20,000 travelers.
vote of confidence is an encouragement for Ethiopian to continue on its
current trajectory as a customer focused airline that serves the
travelling needs to and from Africa and, by so doing, contributes to its